Privacy Policy

Last Updated: March 2026

At Alright Hospital, we handle personal and medical information every single day. Patients share details about their health, their families, and their finances with us because they trust us to protect it. This policy explains what information we collect, why we collect it, how we use it, and what rights you have over it.

Please read this carefully. If you have questions about anything written here, you can reach us directly at alrighthospital@gmail.com or call us at +91 7666996486.

Who This Policy Applies To

This policy applies to all patients, visitors, and users who interact with Alright Hospital through our website at alrighthospital.com, through our physical facilities at Jafar Nagar and Lashkari Bagh, Nagpur, through our WhatsApp, phone, or email channels, or through any third-party platforms we use to communicate with you.

What Information We Collect

Personal Identification Information Your name, age, date of birth, gender, address, phone number, and email address. This is collected when you register as a patient, fill out an appointment form, or contact us through any channel.

Medical and Clinical Information Details of your symptoms, diagnosis, test results, prescriptions, treatment history, and any information you share with our doctors, nurses, or clinical staff during your care at our hospital. This information is recorded in your medical file and is protected with the highest level of care.

Payment and Insurance Information Details required to process your bills, including insurance policy numbers, TPA information, and payment records. We do not store credit or debit card details on our systems.

Website Usage Data When you visit alrighthospital.com, we may collect basic data about your visit including your IP address, browser type, pages visited, and time spent on the site. This is used only to understand how our website is being used and to improve it. It is not linked to your identity.

Communication Records If you contact us via WhatsApp, phone, email, or through our website contact form, we retain a record of that communication to help us respond accurately and consistently.

Why We Collect This Information

We collect your information for the following purposes only.

To provide you with medical care and treatment at our hospital. To maintain accurate and complete medical records as required by law and medical best practice. To process your payments and insurance claims. To contact you regarding appointments, follow-up care, test results, or treatment updates. To send you health information, wellness tips, or updates from Alright Hospital if you have opted in to receive these. To comply with legal, regulatory, and governmental requirements applicable to hospitals in India.

We do not collect your information for any purpose beyond what is listed above.

How We Share Your Information

We do not sell your personal or medical information to anyone. We do not share it with advertisers or marketing companies.

We may share your information in the following limited situations.

With other treating doctors, specialists, or departments within Alright Hospital who are directly involved in your care. With third-party laboratories, diagnostic centres, or referral hospitals when your treatment requires it, and only to the extent necessary. With insurance companies, TPAs, or government health schemes for the purpose of processing your claims. With government authorities or regulatory bodies when we are legally required to do so, such as for notifiable disease reporting or court orders. With technology vendors who help us operate our website or hospital management systems, under strict confidentiality agreements.

Any party that receives your information from us is bound to handle it responsibly and only for the purpose for which it was shared.

Medical Records and Confidentiality

Your medical records are confidential. They are accessed only by clinical staff directly involved in your care. No information from your medical file is disclosed to family members, employers, insurers, or any other party without your written consent, except in emergency situations where sharing information is necessary to protect your life or the life of another person.

You have the right to request a copy of your medical records at any time. Please contact our front desk in person with a valid photo ID to make this request.

Data Storage and Security

Patient records at Alright Hospital are stored in our hospital management system, which is protected by access controls, passwords, and restricted to authorised staff only. Physical records are stored securely within our premises.

We take reasonable and appropriate steps to protect your information from unauthorised access, loss, misuse, or alteration. However, no system is entirely without risk, and we encourage patients to contact us immediately if they have any concern about the security of their information.

Your Rights

You have the right to know what personal information we hold about you. You have the right to request correction of any information that is inaccurate or incomplete. You have the right to request a copy of your medical records. You have the right to withdraw consent for us to use your information for non-clinical purposes, such as marketing communications, at any time. You have the right to raise a complaint if you believe your information has been mishandled.

To exercise any of these rights, contact us at alrighthospital@gmail.com or speak to our front desk team at either of our hospital locations.

Cookies and Website Tracking

Our website uses basic cookies to help it function correctly and to understand how visitors navigate through it. We do not use cookies to track your identity or to serve you personalised advertisements.

You can choose to disable cookies through your browser settings. Doing so will not affect your ability to access information on our website or to contact us.

Children’s Privacy

We treat children as patients and collect their medical information as part of providing care, with consent from their parent or legal guardian. We do not knowingly collect personal information from children through our website without parental consent.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review it periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or the way we handle your information, please reach out to us.

Alright Hospital Awasthi Square, Sadiqabad Colony, Jafar Nagar, New Mankapur, Nagpur, Maharashtra 440013 Phone: +91 7666996486 Email: alrighthospital@gmail.com

Alright Abhinav Hospital 10 No. Puliya, Opp. Swastik School, Bhankhera, Lashkari Bagh, Nagpur, Maharashtra 440017 Phone: +91 7709555126